Who we are
Privacy Policy
SwissClaim AG
Company Headquarters: Löwenstrasse 62, 8021 Zürich
Email: info@swissclaim-ag.ch
Website: www.swissclaim-ag.ch
1. Scope
This Privacy Policy applies to the processing of personal data by SwissClaim AG in connection with our services related to the recovery of lost funds from online trading platforms. The policy is based on the Swiss Federal Act on Data Protection (revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR).
2. Controller
The data controller responsible for processing your personal data is:
SwissClaim AG
Company Headquarters: Löwenstrasse 62, 8021 Zürich
Email: info@swissclaim-ag.ch
3. Types of Personal Data We Process
We may collect and process the following categories of personal data:
Full name, address, email, phone number
Copy of identity document (ID or passport)
Bank statements, payment confirmations, and transaction data
Correspondence with trading platforms or payment providers
Any other documents provided for case assessment and service delivery
4. Purpose of Processing
Your personal data is processed solely for the following purposes:
Case assessment and recovery of lost funds
Communication with financial institutions and regulatory authorities
Creation of legal or financial documents (e.g. chargebacks)
Fulfillment of contractual obligations
Internal documentation and compliance
We do not sell or transfer your data to third parties for marketing purposes.
5. Legal Basis for Processing
We process your data based on:
Your consent (Art. 6 para. 1 lit. a GDPR)
The performance of a contract or pre-contractual steps (Art. 6 para. 1 lit. b GDPR)
Legal obligations (Art. 6 para. 1 lit. c GDPR)
Our legitimate interest in providing professional recovery services (Art. 6 para. 1 lit. f GDPR)
6. Data Security
We take all reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Your data is stored on secure servers within Switzerland or the EU.
7. Retention Period
Personal data is stored only as long as necessary to fulfill the purposes mentioned above or as required by legal retention obligations under Swiss commercial and tax law.
8. Data Sharing with Third Parties
Your data may be shared with the following categories of recipients where necessary:
Legal professionals and external advisors
Payment service providers (banks, credit card companies)
Law enforcement or supervisory authorities
IT service providers under confidentiality agreements
All third parties are contractually obligated to protect your data.
9. Your Rights
You have the following rights under the GDPR and/or Swiss data protection law:
Right to access your personal data
Right to rectification or deletion
Right to restrict processing
Right to object to processing
Right to data portability
Right to withdraw your consent at any time
To exercise these rights, please contact us at:
E-Mail : support@swissclaim-ag.ch
10. Amendments
This Privacy Policy may be updated from time to time. The latest version is always available at: website