Terms and Conditions (AGB)
SwissClaim AG – Fund Recovery Services
Head Office: Löwenstrasse 62, 8021 Zürich, Switzerland
1. Scope of Application
These Terms and Conditions apply to all services offered by SwissClaim AG in connection with the assessment and recovery of lost funds related to financial fraud, online trading platforms, or cryptocurrency transactions. They form the contractual basis between the client (“Client”) and the company (“Service Provider”).
2. Subject of the Agreement
The Service Provider offers administrative support, case analysis, and recovery services, including but not limited to:
Review of transaction histories
Communication with financial institutions, payment service providers, or regulators
Assistance with chargebacks and legal documentation
Preparation of complaint submissions to relevant bodies
Legal representation or legal advice in a court of law is expressly excluded unless carried out by a licensed attorney.
3. Conclusion of Contract
The contract between the Client and the Service Provider comes into force:
After written confirmation by email or form submission
Or upon receipt of payment for one of the service packages
The contract is considered valid even if communication is exclusively digital.
4. Service Packages and Fees
The Client may choose between the following service packages:
Basic Package – CHF 320.50
Standard Package – CHF 750.50
Premium VIP Package – CHF 2’500.00
Advanced Package – CHF 1’300.00
The applicable fee is payable in advance. All prices are in Swiss Francs (CHF). VAT is included, if applicable.
5. Client Obligations
The Client agrees to:
Provide accurate and truthful information
Submit all necessary documents in a timely manner
Cooperate actively throughout the case processing
Failure to cooperate may result in delays or termination of the service.
6. No Guarantee of Success
While the Service Provider will act diligently and professionally, no legal guarantee can be given regarding the success of any recovery efforts. The outcome may depend on external factors beyond the control of the Service Provider.
7. Termination and Refunds
The Client may cancel the agreement in writing at any time before the service has been materially initiated. In such a case, a partial refund may be granted, minus processing costs.
Once the case analysis or third-party communication has begun, no refund will be issued.
8. Data Protection
The Service Provider processes personal data in accordance with the Swiss Federal Act on Data Protection (revDSG) and the EU General Data Protection Regulation (GDPR), where applicable. Details can be found in our Privacy Policy.
9. Liability
The Service Provider is not liable for:
The failure of banks, payment processors, or platforms to respond
Losses caused by incorrect or incomplete information provided by the Client
Events of force majeure
Liability for slight negligence is excluded to the extent permitted by law.
10. Jurisdiction and Governing Law
All legal relationships are governed by Swiss law.
The exclusive place of jurisdiction is the registered office of Commercial Register of the Canton of Zurich in Switzerland.
11. Final Provisions
If individual provisions of these Terms and Conditions are or become invalid, the validity of the remaining clauses shall remain unaffected.